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https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues Temporarily turn off any antivirus or malware-prevention software Sometimes antivirus or malware-prevention software might prevent you from getting connected. You can see if the connection issue is caused by antivirus and malware-prevention software by turning it off temporarily and then trying to visit a website you trust. If you find it is causing the connection issues, contact the software manufacturer or visit their website to see if updated software is available. The steps to turn off antivirus or malware-prevention software depend on the software you’re using. Check the documentation for your software to learn how to turn it off. Make sure you turn it back on as soon as possible. Not having antivirus or malware-prevention software turned on makes your PC more vulnerable to hackers, worms, or viruses. If you’re not sure what antivirus or malware-prevention software program you have installed, Windows might be able to tell you. To find out what antivirus or malware-prevention software is installed 1. In the search box on the taskbar, type System and security, and then select Review your computer’s status and resolve issues. 2. Select the down arrow next to Security. 3. If Windows can detect your antivirus software, it's listed under Virus protection. For malware-prevention software, look under Spyware and unwanted software protection. 4. If the antivirus or malware-prevention software is on, check the documentation for that software to learn how to turn it off. Make sure you turn your antivirus or malware-prevention software back on as soon as you can to make sure your PC is better protected.
