Correction: I'm running Pinnacle Studio 17 Ultimate 32bit(x86) NOT 64bit(x64) as I mentioned in this video tutorial. My videos import perfectly in Pinnacle Studio 17, however, when i click on play or add a video to time line and click on play, no video image is being displayed. I can only hear the sound/audio from the video. The Preview screen is grayed out. Now, in this video tutoral i'll show you how to download and install(a quick fix/patch)a required file to solve this issue. Before we begin, the method below or video tutoral, worked perfectly for me. I hope if you try it, that it work for you too. First, download DirectX End-User Runtimes (June 2010) from Microsoft website. Link: http://www.microsoft.com/en-us/download/details.aspx?id=8109 I have a pc running Windows 8.1 Pro 64bit(x64). Pinnacle Studio Ultimate 17 is 32bit (x86) Pinnacle Studio Downloads, FREE PATCHES, Support Information and Manuals: http://www.pinnaclesys.com/PublicSite/us/Support/Consumer+Support/?viewDownload=1 Fyi., Windows 8.1 Pro x64 comes with Directx 11, but it doesn't help with the Pinnacle Studio 17 video display. As far as i know, only DirectX End-User Runtimes (June 2010) or (June 2009) will work. Fix in a Nutshell: 1. download DirectX End-User Runtimes (June 2010) from Microsoft website. 2. Extract with winrar/7-zip/winzip, etc.. 3. Double click and Install the "DXSETUP.exe" file from the extracted files. 4. After Installation is completed, run Pinnacle Studio, import a video, press play. 5. Enjoy your Video Editing again :) Pinnacle Studio 16 will tell you that, DirectX End-User Runtimes (June 2010) is necessary/required during installation. Pinnacle Studio 17 does NOT tell you anything about the, DirectX End-User Runtimes (June 2010) file during installation. Which is why PS17 had the video display issue. It was missing the DirectX End-User Runtimes (June 2010) patch. I hope this video help you solve this annoying problem. Thank you.