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This video describes how to put your device into recovery mode. It only applies to devices that use MyDrive Connect. You can check which program your device uses to update in our FAQ: Updating your navigation device with MyDrive Connect or TomTom HOME - http://uk.support.tomtom.com/app/answers/detail/a_id/17852 We recommend that you only attempt the recovery mode after trying to solve the issue with a reset. You can find out how to reset your device in our video: How to reset your navigation device - https://www.youtube.com/watch?v=_Gjlezrj08c A recovery mode will help you restore the software that is installed in your navigation device by connecting to MyDrive Connect whilst the device is in the recovery mode. For further information, have a look at our FAQ: Navigation device not starting or displaying a cross. http://uk.support.tomtom.com/app/answers/detail/a_id/1898
