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To help clinicians to support patients to play a more active role in managing their health and healthcare, we need to consider what happens in the private space of the consultation room, behind closed doors. The following two contrasting consultations demonstrate how, by adopting a coaching approach, clinicians can better support patients to feel more confident in managing their health and healthcare. You can find more information and tools about person-centred care in our online resource centre: www.personcentredcarenow.org.uk.
